At Urban Essentials Shop, we believe in providing our discerning clientele with not just premium accessories, but an equally refined shopping experience. Below you’ll find answers to our most commonly asked questions about our products, services, and policies.
Product Questions
Q: What types of products does Urban Essentials Shop specialize in?
A: We curate premium accessories for the modern gentleman, including aviator sunglasses, leather duffle bags, sophisticated ties (bow ties, knitted ties, bolo ties), elegant hats (fedoras, flat caps), and refined small leather goods like card holders and belts. Each piece is selected for its ability to transition seamlessly from professional to casual settings.
Q: Are your products suitable for gifting?
A: Absolutely. Many of our items, particularly our Bow Tie Sets, Christmas ties, and carefully packaged accessories like Collar pins & bars make excellent gifts for the style-conscious gentleman. We offer thoughtful presentation perfect for special occasions.
Q: How do I care for my leather goods like duffle bags or belts?
A: We recommend using high-quality leather conditioner every few months, keeping items away from direct heat, and storing them in our dust bags when not in use. Each product includes specific care instructions to maintain its premium appearance.
Shipping & Delivery
Q: Where does Urban Essentials Shop ship?
A: We proudly serve fashion-forward gentlemen worldwide, with transparent exceptions for certain Asian and remote regions. Our Austin-based operation ensures your carefully selected accessories reach you with the sophistication you expect.
Q: What are my shipping options?
A: We offer two refined shipping methods:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 days delivery with tracking and insurance – ideal when timing is essential
- Complimentary Shipping (via EMS on orders over $50): 15-25 days delivery – perfect when building your timeless wardrobe with multiple essentials
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. Our logistics partners provide real-time updates so you can anticipate your package’s arrival with confidence.
Returns & Exchanges
Q: What is your return policy?
A: We stand behind our products but understand that even discerning tastes deserve flexibility. You may return any unused item in its original condition within 15 days of delivery for a full refund. Please contact our style concierge at [email protected] to initiate the process.
Q: Who pays for return shipping?
A: For returns due to our error, we cover all costs. For other returns, the customer is responsible for return shipping fees. We recommend using a trackable service to ensure your return reaches us safely.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal, ensuring secure transactions whether you’re purchasing our bolo ties in Berlin or bucket hats in Boston.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions. Your financial details are never stored on our servers, providing peace of mind with every purchase.
Account & Customer Service
Q: How do I contact customer service?
A: Our style concierge team is always pleased to assist at [email protected]. We typically respond within 24 hours to ensure your questions receive the attention they deserve.
Q: Do you offer corporate accounts or bulk purchasing?
A: Indeed. We frequently work with professionals seeking to outfit their teams with sophisticated accessories. Contact us directly to discuss volume discounts and customized solutions for your organization’s needs.
Urban Essentials Shop
3366 Progress Way, AUSTIN, US 16720
[email protected]