At Urban Essentials Shop, we take as much care in crafting our return policies as we do in selecting our premium accessories. Should any of our curated items – from fedora hats to knitted ties – not meet your exacting standards, we offer a refined returns process befitting our discerning clientele.

Our Return Philosophy

We understand that true sophistication lies in the details. While we meticulously inspect every bolo tie and card holder before dispatch, we recognize that occasional returns are part of the gentleman’s shopping experience. Our 15-day return policy allows you to reconsider your selections with the same thoughtfulness you apply to assembling your wardrobe.

Please Note: For hygiene reasons, we cannot accept returns on certain personal accessories including beanies, bucket hats, and collar pins & bars. These items must be in their original, unopened packaging to qualify for return.

Eligibility Requirements

To maintain our high standards for all customers, returned items must:

  • Be in original condition with all tags attached
  • Show no signs of wear or alteration
  • Include original packaging and any accompanying accessories
  • Be postmarked within 15 days of delivery

The Refined Return Process

  1. Initiate Your Return: Within 15 days of receiving your order, please email our Style Concierge team at [email protected] with your return request using the template provided below.
  2. Await Authorization: Our team will respond within 24 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Prepare Your Package: Securely pack the items using the original packaging if possible. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our Austin address (provided in your RMA email) using a trackable shipping method. Return shipping costs are the customer’s responsibility.
  5. Inspection & Processing: Upon receipt, our quality team will inspect the items within 3 business days. You’ll receive email confirmation once your return is processed.

Exchange Process

Should you wish to exchange an item (for instance, a bow tie set for a different pattern), please indicate this in your return request. We’ll guide you through selecting an alternative from our current collection and arrange for the new item to ship once we receive your return.

Refund Timeline & Methods

Refunds are processed with the same efficiency we apply to order fulfillment:

  • Timing: 3-5 business days after we receive and approve your return
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Considerations: For our global clientele, please note that any customs duties or import taxes are non-refundable

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Urban Essentials Style Concierge,

I would like to initiate a return for the following item(s) from my order #[Your Order Number]:

• [Product Name] (Quantity: [X])
• [Product Name] (Quantity: [X])

Reason for return: [Please specify – size, style, etc.]

I would prefer: ☐ Refund ☐ Exchange for [Item Name]

Additional comments:

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Special Considerations

In rare cases where an item arrives damaged or incorrect (such as receiving a duffle bag instead of the aviator sunglasses ordered), please contact us immediately. We’ll arrange for expedited return shipping at our expense and prioritize your replacement or refund.

For any questions about our returns policy or to check the status of your return, our Style Concierge team is available at [email protected] and typically responds within 24 hours.

We appreciate your trust in Urban Essentials Shop and remain committed to ensuring your satisfaction with every purchase, from cravats to cummerbunds.