At Urban Essentials Shop, we extend the same meticulous attention to our shipping and returns processes as we do in curating our premium accessories collection. Designed for the discerning gentleman who appreciates both style and service, our policies reflect our commitment to excellence in every detail.
Shipping Information
Order Processing
Our Style Concierge team carefully prepares each order within 1-2 business days of receipt. During peak seasons, please allow up to 3 business days for processing.
Shipping Methods & Timelines
We offer two refined shipping options to suit your needs:
- Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 business days after dispatch
- Free Shipping (orders over $50): Via EMS, delivering in 15-25 business days after dispatch
International Note: While we ship globally (excluding certain Asian and remote regions), please be aware that customs duties and import taxes are the responsibility of the recipient and are non-refundable.
Returns & Exchanges
Should any of our curated items—from fedora hats to knitted ties—not meet your exacting standards, our refined returns process ensures a seamless experience.
Eligibility Requirements
To maintain our high standards, returned items must:
- Be in original condition with all tags attached
- Show no signs of wear or alteration
- Include original packaging and accompanying accessories
- Be postmarked within 15 days of delivery
Hygiene Considerations: For the comfort of all our clientele, we cannot accept returns on the following personal accessories: beanies, bucket hats, and collar pins & bars. These items must remain in their original, unopened packaging to qualify for return.
The Refined Return Process
- Initiate Your Return: Within 15 days of receiving your order, email our Style Concierge at [email protected] using the provided template below.
- Await Authorization: Our team will respond within 24 hours with a Return Merchandise Authorization (RMA) number and instructions.
- Prepare Your Package: Securely pack items using original packaging when possible, including a copy of your order confirmation.
- Ship Your Return: Send to our Austin address (provided in your RMA email) using a trackable method. Return shipping costs are the customer’s responsibility.
- Inspection & Processing: Our quality team will inspect items within 3 business days of receipt. You’ll receive email confirmation once processed.
Exchange Process
Should you wish to exchange an item (for instance, a bow tie set for a different pattern), please indicate this in your return request. Our Style Concierge will guide you through selecting an alternative from our current collection.
Refund Timeline & Methods
We process refunds with the same efficiency we apply to order fulfillment:
- Timing: 3-5 business days after we receive and approve your return
- Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Note: Original shipping fees are non-refundable
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Urban Essentials Style Concierge,
I would like to initiate a return for the following item(s) from my order #[Your Order Number]:
• [Product Name] (Quantity: [X])
• [Product Name] (Quantity: [X])
Reason for return: [Please specify – size, style, etc.]
I would prefer:
☐ Refund
☐ Exchange for [Item Name]
Additional comments:
Sincerely,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Special Considerations
In rare cases where an item arrives damaged or incorrect (such as receiving a duffle bag instead of the aviator sunglasses ordered), please contact us immediately. We’ll arrange for expedited return shipping at our expense and prioritize your replacement or refund.
For any questions about our policies or to check your return status, our Style Concierge team is available at [email protected] and typically responds within 24 hours.
We appreciate your trust in Urban Essentials Shop and remain committed to ensuring your satisfaction with every purchase, from cravats to cummerbunds.